Navigating Covid-19
Updated: Apr 14, 2020
With the Coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how RiverCross is responding to the outbreak.Given how rapidly the outbreak is evolving, we expect, and are prepared, to reiterate on our approach constantly to ensure the health and safety of our employees and communities.
In view of the COVID-19 situation in the country, RiverCross Tracking Limited wishes to reassure our customers that our tracking and fleet management services continue
to be available; Our WATCHTOWER control room service remains vigilant 24 hours watching over your assets; All our staff remain available to serve you through our
online and telephone channels listed below:
24/7 Customer Service - Visit www.rivercrosstracking.com to chat online with one of our support agents
Contact our Customer Support on: +254 727 030 581 / +254720 769 560
Download the Bluetrax Mobile App to conveniently check the status of your asset as you remotely work from home- https://play.google.com/store/apps/details?id=com.rivercross.bluetrax
To manage the situation effectively and ensure seamless services, we have activated our business continuity plan. During this period, as we endeavor to comply with the Government directive to reduce physical interactions, we encourage you to transact with us through the following channels:
Cashless Payments -
Make payments using Mpesa (free of transaction charges).Visit https://www.rivercrosstracking.com/pay-online-mpesa on how to make payments for outstanding balances and new payments.
Bankers Cheques -Email us on credit.control@rivercrosstech.com
We would like to assure you of our doubled efforts and commitment to continue providing you with our services.
Follow us on Twitter at @RivercrossTrac1, and let us know how we're doing.
For the latest news on Covid 19 on the Ministry of health website: